A web-based technology called Porter is powering up a new digital era of food service at hotels, starting in Los Angeles but with its sights set on growth across the United States.
Porter, an award-winning business transformation platform that fundamentally changes hospitality, is now operational at the H Hotel Los Angeles from the Curio Collection by Hilton, Homewood Suites by Hilton LAX and the Courtyard by Marriott Los Angeles LAX/Century Boulevard.
With a name inspired by the vital role that hotel porters play in making guest experiences better, the Porter technology platform similarly makes life easier for travelers by handling food ordering, delivery, payment and tipping in a single smartphone transaction. Users simply scan an in-room QR code to launch a web interface that allows them to browse restaurant menus, select food and beverage orders and handle all the monetary details - all without having to use the hotel room phone, interact with a hotel employee or download a special app.
“Consumers today are accustomed to using their smart devices for all kinds of transactions wherever they go, and we want to provide them with the same level of sophistication when it comes to the dining experience at our properties,” said Annie Saville, Complex Director of Operations, H Hotel/Homewood Suites LAX.
“This type of technology helps please our guests and streamlines our back-of house operations. It’s a win-win.”
